Avg Duration
—
per conversation
Avg Steps
—
per conversation
Unique Properties
0
by customer name
Avg Rating
—
from feedback nodes
Conversations Over Time
Flow Performance
Flow Detail Table
| # |
Flow Name |
Total |
Resolved |
Escalated |
Incomplete |
Res. Rate |
Avg Duration |
Avg Steps |
Top 15 Properties — Conversation Volume
Property × Issue Type Breakdown
| # |
Property (Customer Name) |
Total |
Top Issue (Flow) |
Resolved |
Escalated |
Res. Rate |
Avg Rating |
Category Overview
Resolution Rate by Category
Category Volume Over Time
Daily conversation count per category
Category × Flow Breakdown
| # |
Category |
Total |
Resolved |
Escalated |
Incomplete |
Res. Rate |
Top Flows |
Agent Performance
Agent Detail Table
| # |
Agent |
Total |
Resolved |
Escalated |
Incomplete |
Res. Rate |
Avg Duration |
Avg Rating |
Daily Conversations per Agent