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API Collection

Create a collection, then add requests to test, document and map them to conversation outcomes.

1 Create a Collection (e.g. "Hotel PMS API")

2 Add Requests with {{variable}} params

3 Run tests & get AI descriptions

4 Map responses to flow node outcomes

KeyValue

Use {{variable}} syntax — values are substituted from flow variables during conversation

KeyValue

Collection auth headers are added automatically. These are additional request-level headers.

Inheriting auth from collection

Override Auth for this request

Hit Send to run this request and see the response here

Purpose & Description

Describe what this API does, what it returns, and when to use it. The AI uses this to decide which API to call during a conversation.

Outcome → Flow Node Mapping

Define rules: when the API response matches a condition, map it to a conversation flow outcome.

MCP Tool Definition

OpenAI function-calling format — generated from the request + description. Used when AI decides which tool to invoke.

// Click "Generate MCP" to produce the tool definition

Article Title *

Short Excerpt Shown in search results and article cards

Draft General

Article Title

Settings

Manage categories and configure your workspace

Bot Access & URL

Share your bot, control public access and set a default starting flow

Bot URL Share this link with your users

Open

Public Access Allow anyone to use the bot without logging in

Disabled — login required

Default Starting Flow Auto-launches after 3 seconds on the welcome screen

When set, users land on the welcome screen briefly then the selected flow opens automatically.

Chatbot Welcome Screen

Customise the text visitors see on the bot landing page

Headline Main title (line 1)

Subtitle Supporting line (line 2)

Tagline Optional 3rd line — supports {{variable}} tokens from the URL

Insert variable:

Preview

🤖

How can we help?

Choose a category to see available support topics.

Interactions

Question

Message

Condition

Media & Files

Photo / Card

Upload File

Logic & Data

Set Variable

API Call

Navigation

Go to Flow

Endings

End / Resolve

Escalate

All Nodes

Drag a node type from the left panel
to start building your flow

Click a node on the canvas
to edit it here

Question

Node Title

Bot Message

Input Type

Input Placeholder

Save Input → Variable store user's answer

Answer Options

Each option can link to the next step

Jump to Another Flow

When the user reaches this node the current flow ends and the selected flow starts immediately — no picker shown.

Target Flow required

Transition Message optional — shown before jumping

Resolution Type

✅ Resolved 🔺 Escalate ℹ️ Info

ID: -

Category

Conversation History

Knowledge Base

API Collection

Purpose & Description

Outcome → Flow Node Mapping

MCP Tool Definition

Article Title

Settings

Categories

Bot Access & URL

Chatbot Welcome Screen

Category

Conversation History

Knowledge Base

API Collection

Purpose & Description

Outcome → Flow Node Mapping

MCP Tool Definition

New Collection

Settings

Categories

Bot Access & URL

Chatbot Welcome Screen

Create New Flow

Delete Flow

Edit Node

Conversation Detail

New Category

Delete Category

Flow Properties